For the products listed under Affwan Warranty, repairs will be carried out at Affwan Trading authorized service centers. The products will be picked up once the complaint has been registered. The product should be returned with the original packaging and all the accessories that comes along.
In case of complaints, items covered by warranty will be picked up and sent to the respective service centers. This process may take 7-15 days and depending on the nature of the complaint, availability of the spare parts etc.
The warranty is not applicable to cases other than defects in material, design and/or workmanship. Warranty obligations are limited to repairing of defective product or refunding the amount of the purchased product. All electronic items can only be sent for warranty once unboxed.
Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. In the event that your product cannot be repaired but is still under the warranty, we'll issue a replacement or, if a replacement isn't available, you'll be refunded in full. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.
Warranty of Refurbished Phones/Laptop
Warranty: 30-90 days from the date of purchase (may differ for each product)
Return/Replacement: within 3 days (will be processed only after quality check. Product will be picked up and checked. May take 7-12 days)
Original invoice should be kept for verification.
The customers are advised to remove passwords/screen locks and log out from accounts like iCloud.
After 3 days (from the date of delivery), the product can only be serviced and will not be replaced unless there is any irreparable damage. (Refund will be processed if a replacement can’t be arranged)
Software updates for the items will only be available up to the last update by the manufacturer.
In case of replacement with a different product shipping charges will be applicable and restocking fees will be applied on refunds within 3 days.
Warranty will be void on below circumstances
Physical damages to the device because of improper usage
Damages from liquid exposure
Product tampering due to third party/self-repair attempt
Note: Items that are damaged, missing parts, missing box, not in the original condition, or have obvious signs of use for reasons not due to Affwan.com will not be eligible for warranty claims.
Affwan.com turns online shopping into experiences and seeks to wisely enhance your wish list. Wide product range driven by quick delivery and 24/7 customer support to boost seamless shopping. We emphasize troubleshooting and working out all of our clients' problems and issues. We'll offer the complete support that meets your level of happiness in shopping with us. Affwan.com is now Theqa certified! You can easily buy products safely. We take a glance forward to delivering an amazing shopping experience with full safety.
Copyright © 2020 Affwan Trading LLC. All rights reserved.